FAQs

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Are you insured?

Yes we are fully insured for your peace of mind.

Are you an approved service?

We are registered on the “ANGLIAN WATER” list of approved plumbers and you will always get an ‘Anglian Water’ certificate of compliance with any relevant work we carry out. We also carry current certification to work on Unvented heating and hot water systems, Solar water systems and Air source systems.

Is the work guaranteed?

All of our work is fully guaranteed for 12 months parts and labour and finished to a high standard by our time served plumbers.

What about disruption?

We aim to be in and out in the shortest possible time to minimise disruption. A straight forward bathroom suite exchange will on most occasions take no more than one day. We always work in a clean and safe environment and will use dust sheets at all times to protect the working area.

I can’t afford to spend too much

Our aim is to keep our prices very competitive and to be total transparent. We currently have a ‘web only’ special deal to help people on a tight budget of £259 which is an inclusive price to install a complete bathroom suite that you have purchased. (pleased read our terms and conditions on this offer). Also we always agree a price with our customers before going ahead with any additional work.

What if there are unforeseen problems?

Inevitably there are sometimes unexpected things that come to light, when this happens we will bring the problem to your attention and resolve the issue in a manner to suite you. We will always ask you before carrying out any further work.

If there’s a problem in the future what will you do?

All our work carries a full 12 months parts and labour guarantee so if there’s a installation or manufacture problem with anything that we have installed we will put it right, no questions asked.

I don’t want workmen that smoke in my house.

We have a strict no smoking policy, in-fact all of our tradesmen are non smokers.

Do you offer any discounts?

Our prices as are already extremely competitive but we do like to be practical and offer a discount for people who pay on the day the work is carried out and also a £10 discount for people paying in cash. This helps our cash flow and we like to pass some of the benefits on to you.

Do you only install bathrooms?

No not at all, all our plumbers, bathroom fitters are time served tradesmen and are able to carry out any plumbing & heating work you require. Please note: we are not ‘gas safe’ registered at present but will arrange a ‘gas safe’ registered installer when required.

I have a question.

Please contact us to ask anything not covered here.

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